Smartphone coupons are only available for the Tokushin Line and Oyachi Line, and cannot be used for the Maruyama Line, Makomanai Line, and Kuwazono Line.

Airport connecting buses are non-reserved routes and payment is made at the time of drop-off.

■Cash
Please pay the fare determined for each section at the time of drop-off. If you do not have the same amount as the fare
Please exchange money in advance at the exchange machine in the fare box.

■For touch payment of various credit cards
Please securely touch the reader terminal located at the fare box once each when boarding and when exiting the bus.
Fares are calculated automatically according to the stop where you board and alight.

■For PayPay and LinePay
While boarding, scan the QR code next to the drop-off button and enter the amount.
Please operate the system and complete the payment while clearly indicating it to the crew when you get off the bus.

■In the case of buses
Please operate the system and complete the payment while clearly indicating it to the crew when you get off the bus.

Reservations are not required for the airport bus. If the bus is full, you will be transferred to the next flight.

There is no need to purchase tickets in advance. Please pay when you get off the bus. The order of boarding is based on the order in which passengers line up at the bus stop, regardless of whether or not they have a ticket.

You can purchase it. Please ask the driver when you get off the bus.

Since all routes travel on highways, passengers are required to wear seatbelts and must be seated.

However, the ticket for the 1,400 yen section, which can be used only by Hokuto Kotsu, is not valid. However, the 1,400 yen section ticket, which can be used only by Hokuto Kotsu, is not valid for riding the bus.

Only Minami Chitose Station is available for drop-off.

Issuance is possible. Please ask the crew.

Yes, it is possible. Please ask the crew.

Lost and found items on the bus are managed by the Omagari Bus Division.
For inquiries, please contact Omagari Bus Division (011-375-6000), or,Inquiry Formto contact us for more information.

The maximum size of luggage to be placed in the trunk is one suitcase per person.
If your luggage does not fit in the trunk, we may refuse to accept it at the boarding gate on the day of the tour. Please understand that we are not responsible for any damage to baggage placed in the trunk.

Wheelchairs are kept folded in the trunk for safety reasons.

Pets are not allowed on airport connecting buses and intercity express buses.
Assistance dogs and service dogs as defined in the Assistance Dogs for Persons with Disabilities Act are allowed to ride together.

Yes, you can. If you put your baggage in a wheeled bag, we will keep it in the trunk room. If the trunk room is already full, we may refuse to accept your baggage.

Please note that the service may be suspended at short notice due to road conditions or highway closures. We apologize for the inconvenience, but please check our website, X (formerly Twitter), or by phone in such cases.

Yes, it is possible. Please exchange money at the fare box in the front of the train when you get off.

Discount fares are available for holders of a physical disability certificate or a rehabilitation certificate.
Discount fares applicable under the Child Welfare Law apply to persons in care at various facilities and their attendants who ride for care, etc., when a fare discount certificate issued by the head of the facility for care is issued.
Click here for fee detailsfor more information.

Strollers can be brought into the car folded by the customer or kept in the trunk, depending on the customer's preference.

Adults 1,300 yen, children 650 yen.
Fares differ for each route and stop, so please check each route page for details.

6 years old and up - 12 years old and under (elementary school students).

In addition to cash, various credit cards, PayPay and LINE Pay can be used on board the bus.
Transportation system IC cards such as Suica cannot be used.

It is possible. A refund fee of 100 yen will be charged for train tickets and round-trip tickets, and 200 yen for coupon tickets.

We can be reached at our airport counter in New Chitose Airport.
Credit cards can be used on board the airport buses.

Free of charge. Please feel free to contact us.

Tentative reservations are not accepted. Priority for bus reservations is given to first-come, first-served basis. Cancellations after reservations are confirmed will be charged a cancellation fee starting 14 days prior to the date of the reservation.

Bus reservations are first-come, first-served. We recommend making reservations as early as possible.

Penalty fees (cancellation fees) for cancelled reservations are as follows
From 14 days to 8 days prior to the date of dispatch: An amount equivalent to 20% of the predetermined fares and charges
From 7 days to 24 hours prior to the dispatch date: An amount equivalent to 30% of the predetermined fare and charge
24 hours or more prior to the date and time of dispatch: An amount equivalent to 50% of the predetermined fares and charges.

DVDs, CDs, and videos (commercially available or rented from video rental stores) may not be shown on the buses as this constitutes copyright infringement.
However, we are able to show films that were taken by individual customers or approved for employee training or educational purposes, so please consult with us in advance.

Lost and found items in the cab are managed at each office.
Sapporo Hire Division (011-290-4000) or Chitose Branch (0123-40-8000) for more information.

Please select a car model according to the number of people, and enter the details in the inquiry form.

We recommend the Hiace. For details, please refer to the car models.

It is possible. Please let our staff know when you contact us.

We can provide this service. Please let us know the age of your child.

Three children under 2 years old are equivalent to two adults.
*Infants (0-year-olds, etc.) are also treated as children.

Various payment methods are available. For details, please refer to Payment Methods.